Clients Mark has worked with

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Tennis Australia
NCA website 1

Project History

Lead Experience Designer

ANZ March 2019-Present

While at ANZ, Mark led the experience design components of programs within ANZ. He worked with both ANZ employees and customers to work on improving the customer experience and streamlining their key products. Key responsibilities include:

  • The re-design of core banking applications to support ANZ in delivering key services
  • Merging two different .com websites together to unify the website experience – primarily focused on research and discovery, but lead to a unified information architecture
  • Managing strategy, stakeholder engagement and comms to ensure sufficient buy-in to the change across the institutional business.
  • Liaising with different parties to achieve different results, and unifying the vision of a project across different departments

Senior UX Designer

Origin Energy March 2018 – September 2018

Mark was in charge of delivering insights through qualitative research activities to further development. He was involved in defining the target customer experience. He also helped to envision and build an enviable suite of products so Origin could continue to increase their market share. Key responsibilities included:

  • Leading the researching and discovery work for a new portal for the building industry
  • Managing new utility connection requests, both temporary and permanent
  • Developing a customer centric approach to the development of the product in collaboration with other experience designers in the sales squad.
  • Building a reporting portal for the NSW government

Lead Service Designer

Tennis Australia August 2017 – March 2018

While at Tennis Australia, Mark worked on a project that involved developing a way for players to select racquets. Tennis Australia wanted to embrace the data revolution that was occurring in other sports and bring that to tennis to help professional players achieve their goals. Key responsibilities included:

  • Collecting data to increase performance and reduce injury based on data from the HawkEye court tech system
  • Working with the Game Insight Group who have a mandate to revolutionise tennis through science
  • Promoting a human centred design approach to the development of digital products in collaboration with TA's head of customer experience.

Projects Mark has worked on

Education

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MSc Politics and Government, Birkbeck College, University of London - 2001

Uni of gren

BA (Hons) Sociology, University of Greenwich - 1997

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