Mahesh Krishnan

Hired as the Principal Technologist to be responsible for the Architecture and Technology for a $300M Customer Experience Transformation (CXT) Program. The role then transitioned to include the whole of Customer Markets (the retail division of AGL). Overarching goals included future-proofing their technology platform and creating a better overall customer experience, with a higher proportion of "self-service". Some key responsibilities were:

• establishing an architecture road-map to meet the goals of the retail division and CXT program
• uplifting the online customer experience, including a new eCommerce platform, CMS, and native mobile UX
• managing governance and participating in due diligence activities during M&A
• executing on innovation opportunities (ex: conversational bots, machine learning, IoT, blockchain)

As Chief Technology Officer, was responsible for setting the overall technology vision and road-map for the company, as well as delivering numerous digital products to the public. The latter included Communicare, MyCareManager, Argus, ConnectingCare, The Care Manager (TCM), ConnectingCareWorker, Comcare, and others. Responsibilities included:

• managing 80 direct and indirect reports (architects, UX desigers, developers, test analysts, etc.)
• managing the budget and P&L for the infrastructure and technology team
• establishing best practices and governance to support the architecture road-map
• implementing internal projects to grow capability (ex: CRM, service desk, Confluence, O365)

Ran the Managed Services arm of Readify, which architected and managed the applications for approximately 30 top-tier customers such as National Australia Bank, MYOB, Webjet, Australia Post and Telstra. Held a prior role as Principal Consultant, serving these same customers whele maintaining reporting oversight of the Readify consulting staff in Melbourne. Some responsibilities included:

• establishing team processes and methodologies (release planning, stand-ups, sprints, etc)
  
• managing 15 direct and indirect reports (career goals, performance, development)
• advising Readify executives on technology road-map and architecture
• consulting to the sales team on potential engagements, meeting with prospects, pre-sales