Service Design and Product Success: Gareth Roberts
Gareth Roberts illustrating how service design encompasses customer experience, product delivery and the back office processes that provide them.
describes the impact service design has on brand loyalty and the organisation's
ability to fulfill the promise it makes to its customers.
Product Management and Product Risk: Abraham Briceño
Abraham Briceño illustrates how product management is used to mitigate market, business and product risk within the organisation as you bring products to market.